โ† Back to Tarc
Support

Troubleshooting

Last updated 2026-07-09 1 min read

Solutions to the issues most likely to come up while using Tarc.

Google sign-in isn't working

Make sure you're not blocking the system browser from opening (on Android) or blocking redirects/cookies (on the web) โ€” both are required for the OAuth flow described in Google Login. Try again with a stable connection.

I didn't receive my email sign-in code

Check your spam/junk folder first. If it's still missing after a few minutes, request a new code rather than reusing an old one, or switch to Google sign-in if you have a Google account.

My progress disappeared

If you were using Guest Mode, progress is stored only on that specific device/browser โ€” clearing site data, reinstalling the app, or switching devices loses it, since there's no server-side guest backup. If you have an account and progress seems missing, confirm you're signed in with the same account (same Google account or same email) you used before.

My streak reset unexpectedly

Streaks reset if a full local calendar day passes without hitting your daily goal โ€” see Streaks. If your device's date/timezone changed unexpectedly (e.g. travel), that can shift what counts as "today" for streak purposes.

Avatar upload isn't working

Confirm your photo is JPEG, PNG, WebP, or GIF โ€” see Avatar. Avatar upload requires an account; it isn't available in Guest Mode.

Still stuck?

See the FAQ or contact support directly.

Frequently asked questions

What should I do if Google sign-in fails on Android?

Make sure the system browser isn't being blocked from opening โ€” Android's Google sign-in requires opening a system browser tab, not an in-app view, and needs a stable connection.

Why didn't I receive my email sign-in code?

Check spam/junk first; if it's still missing, request a fresh code rather than reusing an old one, or use Google sign-in instead if available.

Why did my guest progress disappear after reinstalling the app?

Guest Mode progress is stored only on that specific device with no server-side backup, so reinstalling or switching devices loses it โ€” creating an account before that happens prevents this.

Related articles